Add to the list of national holidays, days you are forced to take a day off because the system has gone down. Reasons: Internal threats (like computer crash) or external threats (malware). The IT guy comes up and smugly says, “Don’t worry. All data can be recovered.” To your dismay, you can’t even remember when you backed up your files and wait in trepidation, praying silently that all your data is not lost. Moreover, loss of a work day and missed opportunities all amount to untold miseries in the end of the month/year performance report.
On the other hand, everything goes smoothly when all the machineries are ‘well-oiled’ and looked after. Your computer might seem to be working perfectly for the time being but the fan in your CPU, have you checked it? If it does not run, the CPU will get over-heated and it will lead to a breakdown. Without proper maintenance, hardware can have technical issues. You might have a state of the art computer installed in your office but how reliable is your power supply? The regular IT man can work with a running machine and do minor fixes but the maintenance person ensures that all the machines are running ship-shape. He will also check the electricity voltage and take steps to guard your processors and apparatus against the event of power fluctuations and power failure.
Have you wondered why your computers work slower now than when it was newly installed? The maintenance person would ensure that it gives its optimal performance by removing unwanted software. They also have the knowhow of preventing adware and malware downloading into your system. Installation of multiple anti-malware software can also affect the performance of the computer simply because they take a huge portion of the memory to run and inhibit the performance of other software on which you are working. This often leads to slowing down or at its worst the machine hangs. Good maintenance can prevent such loss of productivity time. Moreover, running softwares do need upgrading and efficiency checks from time to time. Sometimes, softwares are also developed to adapt to specific needs.
A good maintenance person can also address problems like “software rot” and slow start-up. They can identify and remove softwares that are no more in use and have accumulated over years, affecting the efficiency of the system. Timely backup, identifying bad sectors and de-cluttering the hard disk also help in minimizing data loss. The LAN and internet connections also need upkeep so that the yield is at its full potential.
“Beware of little expenses. A small leak will sink a great ship.” – Benjamin Franklin
Sometimes we overlook small things and it leads to a disaster. Dust might seem something common but it can cause unrecoverable damage to the disk. The connections and peripherals too should be checked and cleaned regularly to increase efficiency and safety. All these and many more functions come into the purview of good maintenance. They can also guide and train the existing IT people to address common problems and on the general upkeep of the intelligent machines.